Concourse Neck Pillow With Clip

Globite product is tested to relevant Australian and International Standards by independent laboratories, test houses and certifying bodies. Much of our range is subject to mandatory safety standards, and we are committed to supplying our customers with quality product that exceeds consumer law requirements.

Our products are backed by a clear promise that we call the No Ifs No Buts quality guarantee. Simply put, our promise is that if you are not completely satisfied with the quality of our products then we will replace it immediately or provide a complete refund. No Ifs. No Buts.

Our products are designed, manufactured and extensively tested to withstand the rigours of travel. All our products are subject to a high level of quality control.

Handle Test: Loaded with 60 kilos, then lifted and held for 20 seconds. And repeated 10,000 times.

Drop Test: Loaded with 20 kilos and dropped from a 60cm height.

Running Test: Loaded with 20 kilos and run continuously for 25 km.

Lifting Test: Loaded with 20 kilos, then lifted and held for 20 seconds. Repeated 500 times.

Tumble Test: The case is loaded up with up to 18 kilos and placed inside a rotating chamber full of obstacles; designed to maximize high drops and hard impacts – simulating rough handling during transport. The test is run for 25 cycles.

See the videos here.

HOW TO RETURN YOUR ORDER

To arrange a complimentary return, please submit a Return Request by:

• Logging into your Globite account. If you do not have a Globite account, please create one using the email address on your purchase so that you previous purchases link to your account.

• Go to the Orders Tab

• Click on the Order #, and choose Request Return

• Click on Refund Policy to ensure that your return meets our returns conditions

• Select a Reason for the Return, and Click Request Return

• Our Team will review your Return Request and Reply within 1 business day

For Returns on items purchased more then 30 days ago, please contact enquiries@globite.com

Returns are done via Australia Post.  We will provide you with a return shipping label to print at home and apply to the package. If you do not have a printer, Australia Post will be able to print the label for you - simply show them the email you received from us with the barcode to scan. 

Once your order has been returned to our warehouse, and we have confirmed it meets the conditions outlined in our return policy, we will process your refund against the original payment method used to purchase the goods. 

You will receive email confirmation that your return has been processed.  Please allow up to 7 days for the funds to appear against your account.

SHIPPING POLICY

Worldwide Shipping

• Standard shipping is free on all orders, regardless of the order total or location in Australia and worldwide.