We're here to help with any questions you have.
Popular questions
Do your suitcases nest inside each other for easy storage?
Absolutely! Our Carry-On, Carry-On Expandable and Carry-On with Laptop Sleeve conveniently nest within both the Check-In Medium and Large suitcases. Additionally, the Check-In Medium fits perfectly inside the Check-In Large.
Which suitcase suits me best?
Take a look at this page, to see the detailed specifications and sizes of our luggage. Discover which option is best suited for your trip length, including how many outfits each can accommodate. If you have any questions, our team is ready to help you make the best choice!
How much do Globite suitcases weigh?
- Underseat: 2.5 kg
- Carry-On: 2.7 kg
- Carry-On Laptop: 2.95 kg
- Check-In Medium: 2.7 kg
- Check-In Large: 4.3 kg
Which Carry-On size fits the airline guidelines?
Our Carry-On and Carry-On with Laptop Sleeve meet most airline guidelines globally. However, for the Carry-On Expander, we recommend checking with your airline before flying to ensure compliance with their specific regulations.
Compare the three sizes here and view our airline compatibility guide on any of our Carry-On product card pages.
Do you stress test your luggage?
We subject all components such as body materials, trolley handle systems, wheels, hardware materials individually to the highest levels of product control and rigorous testing. View the results here
Can I personalise my luggage?
Currently, we offer personalisation for our packing cubes only. However, we are excited to announce that we are working on introducing personalisation options for our entire range of luggage and leather products. Stay tuned for updates.
Is it true you're Australia's oldest luggage brand?
Yes, it’s true! We’re proud to be Australia’s oldest luggage brand, since 1911. Since then, generations have trusted and grown up with Globite, and we have cherished stories from many who remember using our products throughout the years. You can read our story or watch the Globite Stories short videos here.
Other questions
What is RFID?
Information is electronically stored on tags or chips which are embedded into everyday items like credit cards, passports, security cards etc. Radio-Frequency Identification or RFID uses electromagnetic fields to read and capture the information on these tags.
A tag doesn’t need to be within direct line-of-sight with the reader, and can be read from up to 1m away.
The Globite RFID products block RFID devices from reading the personal information on your cards and documents.
What is TSA?
Securing your luggage with a lock is common practice. But how can your bags be checked by airport authorities if they are locked?
Each Travel Sentry Approved lock has a special code, which is used by the TSA, CATSA and other airport security agencies to know which tool to use to open the lock and then relock it after inspection. Secure your luggage with a Globite TSA lock anywhere in the world – it’s the smarter choice.
What should I do if my lock won’t open?
Make sure that you are viewing the combination on the face of the lock that has arrows above and below the numbers – it is very important that you are viewing the combination in the correct place. If the lock still won’t open then you can get in touch with us via enquiries@globite.com or our Contact Us page.
What is the best way to ask questions and speak with Customer Service?
You can get in touch with us via a variety of options such as phone, email, live chat and voicemail. Visit our Contact Us page here.
How do I know you’ve received my order?
When you confirm your order you should receive a confirmation email to the email address you supplied with your order (it may be an idea to check your spam/junk folder). If you didn’t receive this email for some reason you can get in touch with us via enquiries@globite.com or our Contact Us page.
What happens if my payment is declined?
If your payment is unsuccessful for any reason, you’ll see a declined message displayed on the final checkout page. We suggest that you return to the checkout page to make sure all the details you entered are correct before trying to re-submit your order. You’ll be able to update your payment options with a different method if necessary.
If you continue to have problems, you can always contact us via enquiries@globite.com
Oh dear, I just ordered the wrong thing! Can I cancel my order once I’ve received confirmation?
It’s best to get in touch with our customer service team right away via enquiries@globite.com or our Contact Us page. If the order is yet to be dispatched, we’ll do what we can to make sure you get the products you want.
Unfortunately if we’ve already sent the order, you will need to post it back to us, but we’re more than happy to refund the cost of the product provided it’s undamaged and resalable. Note the cost of postage is covered by the customer.
How do I know you’ve received my order?
When you confirm your order you should receive a confirmation email to the email address you supplied with your order (it may be an idea to check your spam/junk folder). If you didn’t receive this email for some reason you can get in touch with us via enquiries@globite.com or our Contact Us page.
What do you do with all the details I supply about myself?
Your privacy is something we take very seriously. You can check our Privacy Policy here. If you have any further questions about our policy, just get in touch with us via enquiries@globite.com.au or our Contact Us page.
Do you gift wrap orders?
We don’t currently offer a gift wrapping service but it’s on it’s way.
How do I know my order has been dispatched and how do I track my parcel?
You will receive a confirmation email with a tracking number to check your delivery status at any time. We ship using Australia Post and they will update you regularly via the email you have provided with delivery updates.
What happens if my orders arrive damaged or I received the wrong product?
No need to worry. Just get in touch with our customer service team via enquiries@globite.com and we’ll arrange for a replacement to be sent out to you as soon as possible. We will need images of the damaged product.
Can I get international delivery?
We do offer International Delivery – and its free for purchases over $149!
What happens if I don’t want my product or have changed my mind?
We want our customers to always be happy with their purchase. If you change your mind, simply return your purchase to use using the self-serve Returns option in your globite.com account. If you do not have account, sign up for one with the email you used for your purchase, and your purchase history should automatically appear. Note, returns must comply with our returns policy – within 30 days, and in unused condition. International Returns are at the cost of the customer.