Frequently asked questions
Put your mind at ease with answers to some of your burning questions.
Shipping and Returns
What happens if my orders arrive damaged or I received the wrong product?
What happens if my orders arrive damaged or I received the wrong product?
No need to worry. Just get in touch with our customer service team via enquiries@globite.com.au and we’ll arrange for a replacement to be sent out to you as soon as possible. We will need images of the damaged product.
What happens if I don’t want my product or have changed my mind?
What happens if I don’t want my product or have changed my mind?
We want our customers to always be happy with their purchase. If you change your mind, simply contact us via enquiries@globite.com.au and when we receive your products in a saleable condition will refund or exchange to the purchase price of the product. Note that the cost of postage is the customer’s responsibility.
Why can’t I order next day delivery to my location?
Why can’t I order next day delivery to my location?
All Orders are despatched using Couriers Please Delivery Service which is not a guaranteed next day service, however most capital cities and metro areas will generally deliver within 24-48hrs after dispatch.
Delivery times are:
2 – 4 business days for delivery to: NSW, VIC, ACT
4 – 7 business days for delivery to: SA, WA, NT, QLD, TAS
Can I get international delivery?
Can I get international delivery?
We do not currently offer international delivery. Please contact us directly if you would like to place an order.
What happens if I miss my delivery?
What happens if I miss my delivery?
Our Courier Service (Couriers Please) will redeliver to the original address: We’ll happily re-deliver your parcel to the original address free of charge. You can do this on the Couriers Please Redelivery Request page.
Redirect to a new address: your parcel to be delivered to a new address for $12.50*. You can do this on the Redelivery Request page.
Depot pick up: You’re able to pick up your parcel directly from the depot, just make sure to contact us before you arrive to make sure your parcel’s there.
Couriers Please also have an extensive range of pickup and drop off locations through our delivery partner Hubbed.
If the order has not yet been dispatched, we will do everything we can do change your delivery address. Please get in touch with our customer service team enquiries@globite.com.au
How do I know my order has been dispatched and how do I track my parcel?
How do I know my order has been dispatched and how do I track my parcel?
You will receive a confirmation email with a tracking number to check your delivery status at any time
Why can’t I order next day delivery to my location?
Why can’t I order next day delivery to my location?
All Orders are despatched using Couriers Please Delivery Service which is not a guaranteed next day service, however most capital cities and metro areas will generally deliver within 24-48hrs after dispatch.
Delivery times are:
2 – 4 business days for delivery to: NSW, VIC, ACT
4 – 7 business days for delivery to: SA, WA, NT, QLD, TAS
OH DEAR, I JUST ORDERED THE WRONG THING! CAN I CANCEL MY ORDER ONCE I’VE RECEIVED CONFIRMATION?
OH DEAR, I JUST ORDERED THE WRONG THING! CAN I CANCEL MY ORDER ONCE I’VE RECEIVED CONFIRMATION?
It’s best to get in touch with our customer service team right away via enquiries@globite.com.au or our Contact Us page. If the order is yet to be dispatched, we’ll do what we can to make sure you get the products you want. Unfortunately if we’ve already sent the order, you will need to post it back to us, but we’re more than happy to refund the cost of the product provided it’s undamaged and resalable. Note the cost of postage is covered by the customer.
WHAT DO YOU DO WITH ALL THE DETAILS I SUPPLY ABOUT MYSELF?
WHAT DO YOU DO WITH ALL THE DETAILS I SUPPLY ABOUT MYSELF?
Your privacy is something we take very seriously. You can check our Privacy Policy here. If you have any further questions about our policy, just get in touch with us via enquiries@globite.com.au or our Contact Us page.
DO YOU GIFT WRAP ORDERS?
DO YOU GIFT WRAP ORDERS?
We don’t currently offer a gift wrapping service but it’s on it’s way.
HOW DO I KNOW MY ORDER HAS BEEN DISPATCHED AND HOW DO I TRACK MY PARCEL?
HOW DO I KNOW MY ORDER HAS BEEN DISPATCHED AND HOW DO I TRACK MY PARCEL?
You will receive a confirmation email with a tracking number to check your delivery status at any time
WHAT HAPPENS IF I MISS MY DELIVERY?
WHAT HAPPENS IF I MISS MY DELIVERY?
Our Courier Service (Couriers Please) will redeliver to the original address: We’ll happily re-deliver your parcel to the original address free of charge. You can do this on the Couriers Please Redelivery Request page.
Redirect to a new address: your parcel to be delivered to a new address for $12.50*. You can do this on the Redelivery Request page.
Depot pick up: You’re able to pick up your parcel directly from the depot, just make sure to contact us before you arrive to make sure your parcel’s there.
Couriers Please also have an extensive range of pickup and drop off locations through our delivery partner Hubbed.
If the order has not yet been dispatched, we will do everything we can do change your delivery address. Please get in touch with our customer service team enquiries@globite.com.au
CAN I GET INTERNATIONAL DELIVERY?
CAN I GET INTERNATIONAL DELIVERY?
We do not currently offer international delivery. Please contact us directly if you would like to place an order.
WHY CAN’T I ORDER NEXT DAY DELIVERY TO MY LOCATION?
WHY CAN’T I ORDER NEXT DAY DELIVERY TO MY LOCATION?
All Orders are despatched using Couriers Please Delivery Service which is not a guaranteed next day service, however most capital cities and metro areas will generally deliver within 24-48hrs after dispatch.
Delivery times are:
2 – 4 business days for delivery to: NSW, VIC, ACT
4 – 7 business days for delivery to: SA, WA, NT, QLD, TAS
WHAT HAPPENS IF MY ORDERS ARRIVE DAMAGED OR I RECEIVED THE WRONG PRODUCT?
WHAT HAPPENS IF MY ORDERS ARRIVE DAMAGED OR I RECEIVED THE WRONG PRODUCT?
No need to worry. Just get in touch with our customer service team via enquiries@globite.com.au and we’ll arrange for a replacement to be sent out to you as soon as possible. We will need images of the damaged product.
Product
What is RFID?
What is RFID?
Information is electronically stored on tags or chips which are embedded into everyday items like credit cards, passports, security cards etc. Radio-Frequency Identification or RFID uses electromagnetic fields to read and capture the information on these tags.
A tag doesn’t need to be within direct line-of-sight with the reader, and can be read from up to 1m away.
The Globite RFID products block RFID devices from reading the personal information on your cards and documents.
What is TSA?
What is TSA?
Securing your luggage with a lock is common practice. But how can your bags be checked by airport authorities if they are locked? Each Travel Sentry Approved lock has a special code, which is used by the TSA, CATSA and other airport security agencies to know which tool to use to open the lock and then relock it after inspection. Secure your luggage with a Globite TSA lock anywhere in the world – it’s the smarter choice.
What should I do if my lock won’t open?
What should I do if my lock won’t open?
Make sure that you are viewing the combination on the face of the lock that has arrows above and below the numbers – it is very important that you are viewing the combination in the correct place. If the lock still won’t open then you can get in touch with us via enquiries@globite.com.au our Contact Us page.
What happens if my payment is declined?
What happens if my payment is declined?
If your payment is unsuccessful for any reason, you’ll see a declined message displayed on the final checkout page. We suggest that you return to the checkout page to make sure all the details you entered are correct before trying to re-submit your order. You’ll be able to update your payment options with a different method if necessary.
If you continue to have problems, you can always contact us via enquiries@globite.com.au
Gifting
Do you Gift wrap orders?
Do you Gift wrap orders?
We don’t currently offer a gift wrapping service but it’s on it’s way.
Warranty
What is your guarantee?
What is your guarantee?
Globite product is tested to relevant Australian and International Standards by independent laboratories, test houses and certifying bodies. Much of our range is subject to mandatory safety standards, and we are committed to supplying our customers with quality product that exceeds consumer law requirements.
Our products are backed by a clear promise that we call the No Ifs No Buts quality guarantee. Simply put, our promise is that if you are not completely satisfied with the quality of our products then we will replace it immediately or provide a complete refund. No Ifs. No Buts.