Explorer Neck Pillow in Grey

1. Warranty Statement

Globite Warranty Statement

At Globite, we've been in the luggage business since 1911, so quality is extremely important to us. All our products are quality tested to rigorous standards, so that we can be sure we maintain the high quality in our products that our customers deserve. If your product has developed a fault, or if there is an issue with the quality of our products for any reason, you may be covered by our warranties.

Our products come with rights, guarantees, and remedies that cannot be excluded under the Australian Consumer Law. Our warranties do not exclude any of those guarantees. For example, if the product you purchased is not of merchantable quality, you may be entitled to a full refund, or to have the product repaired or replaced.

10-Year Limited Warranty

Subject to any applicable exclusion, we offer a 10-year warranty on all our luggage and bags. If you are not 100% satisfied with the quality of our products, we will replace your luggage, bag, or refund your money in full. This warranty applies to the original purchaser or gift recipient and covers only defects in manufacturing, workmanship and materials.

5-Year Limited Warranty on Accessories

Subject to any applicable exclusion, we offer a 5-year warranty on all accessories, including adaptors, neck pillows, small accessories, and leather goods, . If you are not 100% satisfied with the quality of our products, we will replace your accessory, or refund your money in full. This warranty applies to the original purchaser or gift recipient and covers only defects in manufacturing, workmanship and materials.

Warranty Details

· Duration: As stated on the warranty card inside the product and/or in the product features list on our website.

· Coverage: Defects in manufacturing, workmanship and materials.

· Applicability: Purchaser or gift recipient.

· Consumer Rights: This warranty is offered in addition to the rights, conditions, guarantees, and remedies provided under the Australian Consumer Law.

· Service Centres: If your product is covered by warranty, Globite will determine if a problem is covered under that warranty. Repairs carried out by any party other than Globite (or any party authorised by Globite) will void the warranty.

· Customer Responsibility: All costs associated with getting the product to Globite are the responsibility of the customer. If Globite determines that the defect or damage is not covered by warranty, the customer will also be liable for the costs of any repairs and return freight.

· Exclusions: Our warranties cover defects in manufacturing, workmanship and materials only. To the maximum extent permitted by law, our warranties exclude damage caused by mistreatment or misuse (e.g., transporting unusual items), neglect, exposure to extreme weather, temperature, chemicals (including solvents, acids, water), normal wear and tear, damage sustained during transportation, and actions of others, incidental and consequential damage

· Locks: Product locks are designed and intended to prevent accidental opening. We exclude all loss and damage arising through or from theft or breakage of product contents, including by transport personnel.

Warranty Claims

For any warranty claims, please contact our Customer Service Team at enquiries@globite.com.au, or call us at 1300 , or visit us in store EXCLUDE IN STORE (Q: please confirm if this is the correct contacts), with your order number, proof of purchase, product description and number of units, a description of the fault, and images of the fault. Specify if you would prefer a replacement of the product or a refund to a maximum of the purchase price of the product.

Globite must be satisfied that the product is faulty, and that the fault arises from a defect in manufacturing, workmanship or materials . Globite will endeavour to assess all product warranty claims within a reasonable time frame. Globite will provide instructions on how to return a product. If a product is to be replaced and that product is no longer available, we reserve the right to substitute it with an equivalent (or as near to equivalent) product as possible, or refund the original purchase price.

For a refund, we will process your refund against the original payment method used to purchase the goods. You will receive an email confirmation that your return has been processed. Please allow up to 7 days for the funds to appear in your account.

The warranty provided herein is limited to the original purchase price of the product.

Location of stores

Sydney T2 Domestic Airport

Located near Gate 31

Tel: +61 2 7201 0781

Adelaide Domestic Airport

Level 2

Tel: +61 8 7008 0263

Auckland International Airport

Located on the Ground Floor between Gates 5 & 6

Tel: +64 9300 3518

 

2. Returns Policy

Globite Returns Policy

At Globite, we strive to ensure our customers are satisfied with their purchases. Our returns policy is designed to make the process as straightforward as possible.

30-Day Change of Mind Policy – Australia-wide only

Globite offers free returns for eligible products within 30 days from the date of purchase if you change your mind, provided:

· you can supply an accompanying proof of purchase (original Globite receipt, credit card receipt or online tax invoice);

· the product is unused, undamaged and in its original unopened packaging;

· the product(s) are being returned from within Australia (for international returns, see our International Returns Policy);

· the product(s) are submitted to Australia Post within 7 days of you receiving a return shipping label from us (please see details below).

Exclusions

· Items for personal use (including, for example, ear plugs, neckpillows and compression socks) are not returnable.

· Clearance or final sale or sell-out items, and items that have been altered monogrammed, personalised, or modified in any way are not returnable.

· Gift cards cannot be returned or redeemed for cash.

The costs of shipping and returning items under this returns policy are to be borne by the purchaser and will not be refunded or reimbursed by Globite.

 

International Returns Policy

Return of product(s) from outside of Australia are available on eligible items within 60 days from the date of purchase if you change your mind, provided:

· you can supply an accompanying proof of purchase (original Globite receipt, credit card receipt or online tax invoice); and

· the product is unused, undamaged and in its original unopened packaging.

Exclusions

· Items for personal use (including, for example, ear plugs, neckpillows and compression socks) are not returnable.

· Clearance or final sale or sell-out items, and items that have been altered monogrammed, personalised, or modified in any way are not returnable.

· Gift cards cannot be returned or redeemed for cash.

The costs of the original shipping to the purchaser and costs of shipping on returning items under this returns policy are to be borne by the purchaser and will not be refunded or reimbursed by Globite.

See our How to Return an Order section below for further information.