Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Shipping and Returns

What happens if my orders arrive damanged or I received the wrong product?

No need to worry. Just get in touch with our customer service team via enquiries@globite.com.au and we’ll arrange for a replacement to be sent out to you as soon as possible. We will need images of the damaged product.

What happens if I don't want my product or have changed my mind?

We want our customers to always be happy with their purchase. If you change your mind, simply contact us via enquiries@globite.com.au and when we receive your products in a saleable condition will refund or exchange to the purchase price of the product. Note that the cost of postage is the customer’s responsibility.

Why can't I order next day delivery to my location?

ll Orders are despatched using Couriers Please Delivery Service which is not a guaranteed next day service, however most capital cities and metro areas will generally deliver within 24-48hrs after dispatch. 

Delivery times are:

2 – 4 business days for delivery to: NSW, VIC, ACT

4 – 7 business days for delivery to: SA, WA, NT, QLD, TAS

Can I get international shipping?

Yes! We offer international delivery.

HOW DO I KNOW MY ORDER HAS BEEN DISPATCHED AND HOW DO I TRACK MY PARCEL?

WHY CAN’T I ORDER NEXT DAY DELIVERY TO MY LOCATION?

OH DEAR, I JUST ORDERED THE WRONG THING! CAN I CANCEL MY ORDER ONCE I’VE RECEIVED CONFIRMATION?

WHAT DO YOU DO WITH ALL THE DETAILS I SUPPLY ABOUT MYSELF?

DO YOU GIFT WRAP ORDERS?

HOW DO I KNOW MY ORDER HAS BEEN DISPATCHED AND HOW DO I TRACK MY PARCEL?

WHAT HAPPENS IF I MISS MY DELIVERY?

CAN I GET INTERNATIONAL DELIVERY?

WHY CAN’T I ORDER NEXT DAY DELIVERY TO MY LOCATION?

WHAT HAPPENS IF MY ORDERS ARRIVE DAMAGED OR I RECEIVED THE WRONG PRODUCT?

Product

WHAT IS RFID?

WHAT IS TSA?

WHAT SHOULD I DO IF MY LOCK WON’T OPEN?

WHAT HAPPENS IF MY PAYMENT IS DECLINED?

Gifting

DO YOU GIFT WRAP ORDERS?

Warranty

WHAT IS YOUR GUARANTEE?

Products

About

Support

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What happens if I miss my delivery?

Our Courier Service (Couriers Please) will redeliver to the original address: We’ll happily re-deliver your parcel to the original address free of charge. You can do this on the Couriers Please Redelivery Request page.

Redirect to a new address: your parcel to be delivered to a new address for $12.50*. You can do this on the Redelivery Request page.

Depot pick up: You’re able to pick up your parcel directly from the depot, just make sure to  contact us before you arrive to make sure your parcel’s there.

Couriers Please also have an extensive range of pickup and drop off locations through our delivery partner Hubbed.

If the order has not yet been dispatched, we will do everything we can do change your delivery address. Please get in touch with our customer service team enquiries@globite.com.au

How do I know my order has been dispatched and how do I track my parcel?

You will receive a confirmation email with a tracking number to check your delivery status at any time.

Uh oh, I got excited and ordered the wrong thing! Can I cancel my order once I've received confirmation?

It’s best to get in touch with our customer service team right away via enquiries@globite.com.au or our Contact Us page. If the order is yet to be dispatched, we’ll do what we can to make sure you get the products you want.

Unfortunately if we’ve already sent the order, you will need to post it back to us, but we’re more than happy to refund the cost of the product provided it’s undamaged and resalable. Note the cost of postage is covered by the customer.

What do you do with all the details I supply about myself?

Your privacy is something we take very seriously. You can check our Privacy Policy here. If you have any further questions about our policy, just get in touch with us via enquiries@globite.com.au or our Contact Us page.

Do you gift wrap orders?

We don’t currently offer a gift wrapping service but it’s on it’s way.

Product

What is RFID?

Information is electronically stored on tags or chips which are embedded into everyday items like credit cards, passports, security cards etc. Radio-Frequency Identification or RFID uses electromagnetic fields to read and capture the information on these tags.

A tag doesn’t need to be within direct line-of-sight with the reader, and can be read from up to 1m away.

The Globite RFID products block RFID devices from reading the personal information on your cards and documents. 

What should I do if my lock won't open?

Make sure that you are viewing the combination on the face of the lock that has arrows above and below the numbers – it is very important that you are viewing the combination in the correct place. If the lock still won’t open then you can get in touch with us via enquiries@globite.com.au our Contact Us page.

What happens if my payment is declined?

If your payment is unsuccessful for any reason, you’ll see a declined message displayed on the final checkout page. We suggest that you return to the checkout page to make sure all the details you entered are correct before trying to re-submit your order. You’ll be able to update your payment options with a different method if necessary.

If you continue to have problems, you can always contact us via enquiries@globite.com.au

Warranty

What is your guarantee?

Globite product is tested to relevant Australian and International Standards by independent laboratories, test houses and certifying bodies. Much of our range is subject to mandatory safety standards, and we are committed to supplying our customers with quality product that exceeds consumer law requirements.

Our products are backed by a clear promise that we call the No Ifs No Buts quality guarantee. Simply put, our promise is that if you are not completely satisfied with the quality of our products then we will replace it immediately or provide a complete refund. No Ifs. No Buts.

Get in touch

Have questions about your order, or a general enquiry?