You arrive at your destination, but your luggage doesn’t. The carousel empties, and panic sets in—your belongings are missing.
Now you’re stuck without clothes, essentials, or important items. Dealing with airline red tape and uncertainty only adds to the stress.
Don’t worry—there’s a way forward. This guide will show you exactly what to do to track your bag, claim compensation, and prevent future mishaps.
Immediate Steps to Take at the Airport
1. Report the Missing Bag
- Head to the airline’s baggage service desk before leaving the airport.
- Provide your baggage claim tag, flight details, and a description of your luggage.
- Request an update on whether your bag is delayed, misrouted, or lost.
2. Complete a Missing Baggage Report
- Fill out a Property Irregularity Report (PIR) or the airline’s equivalent form.
- Include details like bag size, colour, brand, and distinguishing features.
- Ask for a reference number—this is essential for tracking updates.
3. Request Delivery of the Bag
- If found, airlines will typically deliver the bag to your hotel, home, or other location at no cost.
- Confirm delivery options and estimated arrival times.
4. Check the Airline’s Lost Luggage Policy
- Each airline has different timelines for locating and compensating lost bags.
- Ask about temporary expense reimbursement for essentials like clothing and toiletries.
- Understand how long they will search before declaring the bag officially lost.
Taking these steps immediately improves your chances of a quick resolution.
Understanding Your Compensation and Reimbursement Rights
1. Airline Compensation for Essentials
- Airlines may cover toiletries, clothing, and necessities for delayed bags.
- Keep all receipts to submit a reimbursement claim.
2. Checked Baggage Fee Refund
- If your bag is lost or severely delayed, some airlines refund baggage fees—ask about their policy.
3. Filing a Claim for Permanently Lost Bags
- If declared lost, airlines compensate up to a set liability limit (varies by airline/country).
- Submit a detailed list of lost items with estimated values for reimbursement
4. Review Your Travel Insurance Or Credit Card Benefits
- Review your travel insurance coverage and credit card policies as some offer lost baggage protection.
Stay Calm – Most Lost Luggage is Found
Losing your luggage is stressful, but most missing bags are recovered within 24–48 hours. Airlines have dedicated tracking systems, and your bag is likely delayed rather than lost.
Even in worst-case scenarios, you have rights and options—airlines provide compensation, and travel insurance can cover losses. By following the right steps, you can minimise disruption and get back to enjoying your trip. Stay patient, keep track of your claim, and rest assured that solutions are in place.
Preventing Lost Luggage in the Future
While lost luggage is often due to airline mishandling, a few proactive steps can significantly reduce the risk.
Start by checking your luggage tags are up to date before check-in to prevent misrouting. When checking in, always double-check that the airline has tagged your bag correctly with the right airport code.
Even a small mistake can send your luggage to the wrong destination.
For added security, consider placing a tracking device like an AirTag or Tile in your suitcase. These allow you to monitor your bag’s location in real-time and provide valuable data if it goes missing.
Additionally, always pack essential items in your carry-on suitcase, including medications, valuables, and a change of clothes.
This way, even if your checked bag is delayed, you’ll have what you need to continue your trip with minimal disruption.
