Embroidery

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Globite product is tested to relevant Australian and International Standards by independent laboratories, test houses and certifying bodies. Much of our range is subject to mandatory safety standards, and we are committed to supplying our customers with quality product that exceeds consumer law requirements.

Our products are backed by a clear promise that we call the No Ifs No Buts quality guarantee. Simply put, our promise is that if you are not completely satisfied with the quality of our products then we will replace it immediately or provide a complete refund. No Ifs. No Buts.

DELIVERY CHARGES

SHIPPING INSIDE OF AUSTRALIA

Standard shipping is free on orders over $99 AUD.

Standard shipping for orders under $99 AUD is $10 AUD. Includes orders that are under $99 AUD after a discount code is applied.

Express shipping is $14 AUD.

SHIPPING OUTSIDE OF AUSTRALIA

Standard international shipping is free on orders over $149 AUD.

Standard international shipping for orders under $149 AUD is $30 AUD. Includes orders that are under $149 AUD after a discount code is applied.

* Globite is not responsible for additional costs related to Import Duty and Taxes. Orders cancelled due to this will be refunded less the import costs and return freight to our warehouse.

In cases where we are unable to deliver all the products within your order at the same time, or where there are multiple boxes within your consignment, you will only be charged once for delivery.

DELIVERY TIMES

SHIPPING INSIDE OF AUSTRALIA

Delivery will be made by Australia Post Express Service.

If no one is present when Australia Post attempts delivery, they will leave a calling card and make the consignment available for collection from the closest branch.

Please refer to below delivery guide for estimated shipping times in your area.

DESTINATION	STANDARD	EXPRESS
Canberra & Surrounding Suburbs	2-3 business days	1-2 business days
Sydney & Surrounding Suburbs	2-3 business days	1-2 business days
Darwin & Surrounding Suburbs	5-6 business days	2-3 business days
Brisbane & Surrounding Suburbs	4-5 business days	1-2 business days
Adelaide & Surrounding Suburbs	3-4 business days	1-2 business days
Hobart & Surrounding Suburbs	5-6 business day	1-2 business days
Melbourne & Surrounding Suburbs	4-5 business day	1-2 business days
Perth & Surrounding Suburbs	5-6 business days	1-2 business days

SHIPPING OUTSIDE OF AUSTRALIA

Delivery may take between 2-10 days depending on location.

Delivery will be made by DHL or Fedex depending on the country.

PROCESSING TIME

Orders placed before 12pm Monday - Friday (AEDT) will be picked and dispatched same day. *Excludes public holidays.

Orders placed after 12pm Monday - Thursday (AEDT) will be dispatched the following business day.

Orders placed after 12pm Friday (AEDT) including orders placed on Saturday or Sunday will be dispatched Monday.

Timing of dispatch is subject to payment authorisation and stock availability.

* Orders that require monogramming may require an additional business day to be dispatched.

* During sale and holiday periods, delivery may take longer than the estimated timeframes above.

* Globite cannot be held responsible for late or failed deliveries for reasons outside of its control e.g. in the cases of adverse weather conditions.

DELIVERY CONFIRMATION

Tracking details for your order will be included in your order confirmation email.

Consignment tracking and delivery signatures (Proof of Delivery or POD) are available from Australia Post parcel tracking website: https://auspost.com.au/mypost/track/#/search

If you need further help with tracking your order, feel free to contact via our contact form or by email at enquiries@globite.com.au

REFUNDS & RETURNS

If you change your mind about a product you've purchased from us, you're welcome to return it for an exchange or refund (excluding the shipping costs).

RETURNS PROCESS

1. Carefully package the product up.

2. Complete our Returns Form.

3. Post the packaged item and form to:

Globite Returns
81-85 Roberts Road
Greenacre, NSW
Australia 2190

* All return postage costs are at your expense, unless the item arrives not as ordered, damaged or is deemed faulty.

CONDITIONS OF REFUND/EXCHANGE

Item is returned within 30 days of you receiving your order.
Item is unused and in original packaging.
Item wasn't on sale when purchased.
Item wasn't purchased using a discount code.
Item wasn't monogrammed.
Item isn't a gift card.

FAULTY ITEMS

Any faulty item is eligible a for refund or replacement, provided the item is returned within a reasonable time.

If you believe your item is faulty please email us at enquiries@globite.com.au with the below information.

Order Number
Description of fault
Image/s of the fault

INTERNATIONAL RETURNS

For overseas returns please contact us on enquiries@globite.com.au

GLOBITE QUALITY GUARANTEE

We offer a 100% NO IFS or BUTS quality guarantee. If you are not entirely satisfied with the quality of an item you can send it back to us within 30 days for a full refund or replacement. Please follow our returns process - or contact us at enquiries@globite.com.au or 1300 276 559

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